All Systems Operational

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Welcome to NCSEAA DIT Status Page! This page provides up-to-date information about the availability of NCSEAA technology systems and services. Subscribe to get real-time updates via email.

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Contact the IT Service Desk | email support@ncseaa.edu | phone 919-248-4631

Internet Services Operational
Primary Internet Services Operational
Secondary Internet Services Operational
Wireless Network Operational
Primary VPN Access Operational
Secondary VPN Access Operational
Core Services Operational
Email Services Operational
Content Manager Operational
Galahad Application Operational
Intranet Operational
File Server and shared folders Operational
Printers/Scanners Operational
IT Service Desk Ticketing System Operational
OCR Scanning Website Operational
File Transfer Portal Operational
PowerFAIDS Operational
MyPortal Operational
GoTo Connect Telephone Service Operational
Office 365 Services Operational
Microsoft Outlook Operational
Microsoft Teams Operational
Microsoft OneDrive Operational
Microsoft Sharepoint Operational
Office 365 Online Operational
Multi-Factor Authentication (MFA) Operational
3rd Party Cloud Applications Operational
Smartsheet Operational
Logikcull eDiscovery Solution Operational
Antivirus Services Operational
DNS Protection Services Operational
Vulnerability Management Services Operational
Atlassian Jira Operational
Atlassian Confluence Operational
InformaCast Emergency Notification System Operational
GoToWebinar Conferencing Operational
DocuSign Operational
Agency Websites Operational
SEAA Main Website Operational
SEAA School Portal Operational
Test Scores Portal Operational
Education Savings Account (ESA) Portal Operational
Collection Agency Inquiry Portal Operational
File Repository Operational
SARANC Main Website Operational
SARANC School Portal Operational
SARANC Admin Website Operational
Principal Fellows Program (PFP) Loan Portal Operational
Program Participation Agreement (PPA) Portal Operational
Internal Admin Websites Operational
MyPortal Test Operational
Outside Vendor Portal Admin Site Operational
Outside Vendor Portal Operational
K12 Provider Portal Operational
NCSEAA Provider Search Portal Operational
FAFSA Outreach Portal Operational
Mail Room Printer Queue Operational
Content Manager (CM) Reference Website Operational
SEAA Loan Lookup Operational
CFI Loan Lookup Website Operational
Tableau Website Operational
TIM Website Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 18, 2024

No incidents reported today.

Sep 17, 2024

No incidents reported.

Sep 16, 2024

No incidents reported.

Sep 15, 2024
Galahad Systems and Web Services
Resolved - This incident has been resolved. The iSeries/Galahad system and web services are available and working as intended.

If you have questions or experience any issues, please contact the IT Service Desk at extension 4631 or send an email to support@ncseaa.edu to open a support request.

Thank you.
IT Service Desk
Sep 15, 08:00 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 14, 22:50 EDT
Update - The iSeries/Galahad system and web services remain unavailable. DIT is working diligently to resolve the issue.

We understand the inconvenience this may cause and appreciate your patience and understanding. We will provide regular updates as we work to restore functionality.

If you have any questions or need further assistance, please contact Walter Marshall.
Sep 14, 18:58 EDT
Update - We are continuing to investigate this issue.
Sep 14, 16:11 EDT
Investigating - Galahad Systems and Web Services are currently unavailable. We are investigating and will post updates as further information is available.


Thank you,
IT Service Desk
Sep 14, 16:09 EDT
Sep 14, 2024
Galahad Systems and Web Services
Completed - The scheduled maintenance has been completed.
Sep 14, 14:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 06:01 EDT
Scheduled - DIT will perform system maintenance activities on Saturday, September 14, from 6:00AM - 2:00PM on the Production and Test environments of the Galahad system and hosted web services. This maintenance event is a full system save of data that provides us the ability to restore this system and data in the event of a system failure. During this time, the Galahad system and several web portals will be unavailable (review complete list of affected components and services below). Our temporary web servers will be in place during this time to display an ‘Unavailable’ message to users.

Contact the IT Service Desk by email support@ncseaa.edu or call 919-248-4631 if you have any questions about this scheduled maintenance event.

Thank you,
IT Service Desk
Sep 10, 12:15 EDT
Scheduled System Maintenance
Completed - The scheduled maintenance has been completed.
Sep 14, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 06:00 EDT
Scheduled - DIT will perform system maintenance activities on Saturday, September 14th from 6:00AM - 2:00PM that will impact production systems and services (review complete list of affected components and services below).

During this time, important operating system and application patches will be deployed to all servers to resolve known vulnerabilities, install bug fixes, and improve application and system performance.

Contact the IT Service Desk by email support@ncseaa.edu or call 919-248-4631 if you have any questions about this scheduled maintenance event.

Thank you,
IT Service Desk
Sep 9, 12:06 EDT
Sep 13, 2024

No incidents reported.

Sep 12, 2024
Microsoft Office 365 Services
Resolved - This incident has been resolved.

If you have questions or experience any issues, please contact the IT Service Desk at extension 4631 or send an email to support@ncseaa.edu to open a support request for assistance.

Thank you,
The Department of Information Technology
Sep 12, 13:55 EDT
Monitoring - Microsoft implemented a fix and indicated that the issue no longer persists. DIT will continue to monitor the availability of Microsoft Office 365 applications.

If you have questions or experience any issues, please contact the IT Service Desk at extension 4631 or send an email to support@ncseaa.edu to open a support request for assistance.

Thank you,
The Department of Information Technology
Sep 12, 11:11 EDT
Investigating - Microsoft is investigating an issue where some users may be unable to access Microsoft Office 365 services. Additional updates will be provided as they are received.

If you have questions or experience any issues, please contact the IT Service Desk at extension 4631 or send an email to support@ncseaa.edu to open a support request for assistance.

Thank you,
The Department of Information Technology
Sep 12, 10:18 EDT
Sep 11, 2024

No incidents reported.

Sep 10, 2024
SARANC Website Maintenance
Completed - The scheduled maintenance has been completed.
Sep 10, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 19:00 EDT
Scheduled - DIT will perform maintenance on the SARANC website Tuesday, September 10, from 7:00PM - 8:00PM.

During this time, the website is expected to be available for use, but the possibility does exist that the website may be unavailable at times.

Contact the IT Service Desk by email servicedesk@ncseaa.edu or call 919-248-4631 if you have any questions about this scheduled maintenance event.

Thank you,
IT Service Desk
Sep 9, 07:05 EDT
Sep 9, 2024

No incidents reported.

Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.

Sep 6, 2024

No incidents reported.

Sep 5, 2024

No incidents reported.

Sep 4, 2024

No incidents reported.

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