All Systems Operational

About This Site

Welcome to NCSEAA DIT Status Page! This page provides up-to-date information about the availability of NCSEAA technology systems and services. Subscribe to get real-time updates via email.

Don't see an issue posted here?
Contact the IT Help Desk | email ithelp@ncseaa.edu | phone 919-248-4631

Internet Services Operational
Primary Internet Services Operational
Secondary Internet Services Operational
Wireless Network Operational
Primary VPN Access Operational
Secondary VPN Access Operational
Core Services Operational
Email Services Operational
Content Manager Operational
Galahad Application Operational
Intranet Operational
File Server and shared folders Operational
Printers/Scanners Operational
IT Service Desk Ticketing System Operational
OCR Scanning Website Operational
File Transfer Portal Operational
PowerFAIDS Operational
MyPortal Operational
GoTo Connect Telephone Service Operational
SAS Application Operational
Building Operations Operational
Office 365 Services Operational
Microsoft Outlook Operational
Microsoft Teams Operational
Microsoft OneDrive Operational
Microsoft Sharepoint Operational
Office 365 Online Operational
Multi-Factor Authentication (MFA) Operational
3rd Party Cloud Applications Operational
Smartsheet Operational
Logikcull eDiscovery Solution Operational
Antivirus Services Operational
DNS Protection Services Operational
Vulnerability Management Services Operational
Atlassian Jira Operational
Atlassian Confluence Operational
InformaCast Emergency Notification System Operational
GoToWebinar Conferencing Operational
DocuSign Operational
Agency Websites Operational
SEAA Main Website Operational
SEAA School Portal Operational
Test Scores Portal Operational
Education Savings Account (ESA) Portal Operational
Collection Agency Inquiry Portal Operational
File Repository Operational
Borrower Portal (My Statement) Operational
SARANC Main Website Operational
SARANC School Portal Operational
SARANC Admin Website Operational
Principal Fellows Program (PFP) Loan Portal Operational
Program Participation Agreement (PPA) Portal Operational
Internal Admin Websites Operational
MyPortal Test Operational
Outside Vendor Portal Admin Site Operational
Outside Vendor Portal Operational
K12 Provider Portal Operational
NCSEAA Provider Search Portal Operational
FAFSA Outreach Portal Operational
Mail Room Printer Queue Operational
Content Manager (CM) Reference Website Operational
SEAA Loan Lookup Operational
CFI Loan Lookup Website Operational
Tableau Website Operational
TIM Website Operational
K12 Website Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled System Mainteanance Sep 16, 2025 10:30-12:00 EDT

The Department of Information Technology (DIT) will perform system maintenance activities on Tuesday, September 16, from 10:30AM - 12:00PM that will impact the internal Tableau website. During this time, important application patches will be deployed to resolve known vulnerabilities, install bug fixes, and improve application and system performance. The internal Tableau website will be unavailable for use.

Contact the IT Help Desk by email ithelp@ncseaa.edu or call 919-248-4631 if you have any questions about this scheduled maintenance event.

Thank you,
IT Help Desk
Posted on Sep 15, 2025 - 09:43 EDT

SEAA Router Maintenance Sep 16, 2025 19:00-21:00 EDT

The Department of Information Technology will perform system maintenance activities on Tuesday, September 16 from 7:00 PM to 9:00 PM on the router that handles SEAA's primary internet communication. A temporary network outage is expected during this timeframe.

This maintenance event will consist of updating firmware to resolve known bugs, install performance enhancements, and patch security vulnerabilities.

If you have questions or experience any issues, please contact the IT Help Desk.

Thank you,
IT Help Desk
Posted on Sep 03, 2025 - 15:05 EDT

Galahad Systems and Web Services Sep 20, 2025 06:00-12:00 EDT

The Department of Information Technology (DIT) will perform system maintenance activities on Saturday, September 20, from 6:00AM - 12:00PM on the Production and Test environments of the Galahad system and hosted web services. This maintenance event is a full system save of data that provides us the ability to restore this system and data in the event of a system failure. During this time, the Galahad system and several web portals will be unavailable (review complete list of affected components and services below). Our temporary web servers will be in place during this time to display an ‘Unavailable’ message to users.

Contact the IT Help Desk by email ithelp@ncseaa.edu if you have any questions about this scheduled maintenance event.

Thank you,
IT Help Desk
Posted on Sep 15, 2025 - 09:38 EDT
Sep 16, 2025

No incidents reported today.

Sep 15, 2025

No incidents reported.

Sep 14, 2025

No incidents reported.

Sep 13, 2025
Scheduled System Maintenance
Completed - The scheduled maintenance has been completed.
Sep 13, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 06:00 EDT
Scheduled - The Department of Information Technology (DIT) will perform system maintenance activities on Saturday, September 13th from 6:00AM - 2:00PM that will impact production systems and services (review complete list of affected components and services below).

During this time, important operating system and application patches will be deployed to all servers to resolve known vulnerabilities, install bug fixes, and improve application and system performance.

Contact the IT Help Desk by email ithelp@ncseaa.edu if you have any questions about this scheduled maintenance event.

Thank you,
IT Help Desk
Sep 8, 12:24 EDT
Sep 12, 2025

No incidents reported.

Sep 11, 2025

No incidents reported.

Sep 10, 2025

No incidents reported.

Sep 9, 2025
SEAA Router Maintenance
Completed - The scheduled maintenance has been completed.
Sep 9, 21:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 19:00 EDT
Scheduled - The Department of Information Technology will perform system maintenance activities on Tuesday, September 9 from 7:00 PM to 9:00 PM on the router that handles SEAA's secondary internet communication. No network outage is expected during this timeframe.

This maintenance event will consist of updating firmware to resolve known bugs, install performance enhancements, and patch security vulnerabilities.

If you have questions or experience any issues, please contact the IT Help Desk.

Thank you,
IT Help Desk
Sep 3, 15:01 EDT
Sep 8, 2025

No incidents reported.

Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025

No incidents reported.

Sep 4, 2025
Server Connectivity Issue
Resolved - This incident has been resolved.

Thank you.
IT Help Desk
Sep 4, 13:57 EDT
Monitoring - Microsoft completed repairs to the damaged fiber circuits at 11:23 a.m., restoring access to all impacted IT services. Please switch back to the primary VPN and email support@ncseaa.edu (or submit a ticket through https://help.ncseaa.edu/) if you need assistance.

We know these outages are a major disruption to your productivity. We will be reviewing the incident to see how we can be better prepared for similar events in the future. (If you are interested in being a part of this review, please let us know.)

We appreciate how well you adapted to the event and continued to move the Authority forward despite the technological challenges this morning.

Thank you.
IT Help Desk
Sep 4, 11:34 EDT
Update - Our ExpressRoute connection is still down, but Microsoft expects to complete repairs by noon today. Please continue to use the secondary VPN until services are restored.

What to do
• If you are working remotely, please use the Secondary VPN.
• If you are on-site, stop by the IT help desk kiosk for alternate connection options
• Email support@ncseaa.edu or submit a ticket through https://help.ncseaa.edu/ if you would like assistance

Next update
We will send another status update by 12:00 p.m. today.

Thank you.
IT Help Desk
Sep 4, 10:10 EDT
Identified - Microsoft’s internet circuit for the Government Cloud is down, impacting connectivity to several of our IT services. Please use the Secondary VPN until further notice.

What to do
• If you are on-site: We are exploring possible workarounds and will check in with on-site users individually.
• If you are remote: Please connect to the Secondary VPN. Most services should be operational through the secondary VPN, with the main exception being iSeries applications.

What is working normally
• Internet access
• MyPortal
• Microsoft 365, including email, Teams, OneDrive, etc.
• GoTo Phone system

What is not currently accessible
• Azure services, including intranet site, file shares (on the S:\ drive), SAS, Tableau, and misc. others
• Content Manager
• Galahad
• Poplarwood printers
• Misc. web portals, including Loan Lookup, CM Reference, and others

Our various IT systems are up and running, but we cannot easily access them without the ExpressRoute. Microsoft does not currently have an ETA for repair.

We will send another notification to let you know the status by 10:00 a.m. today.

Thank you.
IT Help Desk
Sep 4, 08:58 EDT
Update - We are continuing to investigate this issue.
Sep 4, 07:49 EDT
Investigating - We are currently investigating this issue.
Sep 4, 07:45 EDT
Sep 3, 2025

No incidents reported.

Sep 2, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage