Update: The recommended PaperCut software upgrade was installed on Friday; however, the update did not resolve the issue. We continue to work closely with PaperCut to investigate the underlying cause and identify a resolution. We will provide additional updates as more information becomes available.
Thank you, IT Help Desk
Posted Nov 09, 2026 - 16:50 EST
Identified
The issue has been traced to a known defect in the latest PaperCut version. Our vendor has advised upgrading to the newest release to resolve the issue. The upgrade is currently under review and will be scheduled for deployment as soon as possible.
Posted Nov 06, 2026 - 09:24 EST
Investigating
DIT is investigating an issue affecting the overnight hold of items in the print queue. Currently, jobs submitted and held overnight are being removed from the print queue. Same-day printing operations are unaffected.
As a workaround, please release print jobs the same day they are submitted.
If you have any questions, please reach out to the IT Helpdesk at ithelp@ncseaa.edu.
Thank you,
Helpdesk
Posted Nov 05, 2026 - 12:19 EST
This incident affects: Core Services (Printers/Scanners).