All Systems Operational

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Welcome to NCSEAA DIT Status Page! This page provides up-to-date information about the availability of NCSEAA technology systems and services. Subscribe to get real-time updates via email.

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Internet Services Operational
Primary Internet Services Operational
Secondary Internet Services Operational
Primary VPN Access Operational
Secondary VPN Access Operational
Wired Network Operational
Wireless Network Operational
Core Services Operational
Email Services Operational
Content Manager Operational
Galahad Application Operational
Intranet Operational
File Server and shared folders Operational
Printers/Scanners Operational
IT Service Desk Ticketing System Operational
OCR Scanning Website Operational
File Transfer Portal Operational
PowerFAIDS Operational
MyPortal Operational
GoTo Connect Telephone Service Operational
SAS Application Operational
Building Operations Operational
CFI Telephone System Operational
Office 365 Services Operational
Microsoft Outlook Operational
Microsoft Teams Operational
Microsoft OneDrive Operational
Microsoft Sharepoint Operational
Office 365 Online Operational
Multi-Factor Authentication (MFA) Operational
3rd Party Cloud Applications Operational
Smartsheet Operational
Logikcull eDiscovery Solution Operational
Antivirus Services Operational
DNS Protection Services Operational
Vulnerability Management Services Operational
Atlassian Jira Operational
Atlassian Confluence Operational
InformaCast Emergency Notification System Operational
GoToWebinar Conferencing Operational
DocuSign Operational
Agency Websites Operational
SEAA Main Website Operational
SEAA School Portal Operational
Test Scores Portal Operational
Education Savings Account (ESA) Portal Operational
Collection Agency Inquiry Portal Operational
File Repository Operational
Borrower Portal (My Statement) Operational
SARANC Main Website Operational
SARANC School Portal Operational
SARANC Admin Website Operational
Principal Fellows Program (PFP) Loan Portal Operational
Program Participation Agreement (PPA) Portal Operational
Internal Admin Websites Operational
MyPortal Test Operational
Outside Vendor Portal Admin Site Operational
Outside Vendor Portal Operational
K12 Provider Portal Operational
NCSEAA Provider Search Portal Operational
FAFSA Outreach Portal Operational
Mail Room Printer Queue Operational
Content Manager (CM) Reference Website Operational
SEAA Loan Lookup Operational
CFI Loan Lookup Website Operational
Tableau Website Operational
TIM Website Operational
K12 Website Operational
CFNC Website Operational
MyApps Website Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
May 2, 2026

No incidents reported today.

May 1, 2026
SEAA Network Maintenance
Completed - The scheduled maintenance has been completed.
May 1, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 07:00 EDT
Scheduled - Maintenance is scheduled for Friday, May 1, from 7:00 AM to 8:00 AM for the SEAA network. During this window, the SEAA network will be unavailable.

This maintenance period will be used to configure the wired network for integration with SEAA’s network access control (NAC) systems.

If you have any questions or experience any issues after the maintenance is completed, please contact the IT Help Desk.

Thank you,
IT Help Desk
Apr 29, 11:21 EDT
Apr 30, 2026
SEAA‑to‑CFI Network Maintenance
Completed - The scheduled maintenance has been completed.
Apr 30, 19:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 19:00 EDT
Scheduled - Maintenance will take place on Thursday, April 30, from 7:00 PM to 7:30 PM on the SEAA‑to‑CFI network connection. During this time, systems located at the CFI site will not be available.

This brief maintenance window is being used to add a disaster recovery (DR) network that supports the iSeries/Galahad system.

If you have any questions or notice any issues after the maintenance is complete, please contact the IT Help Desk.

Thank you,
IT Help Desk
Apr 30, 09:49 EDT
Apr 29, 2026

No incidents reported.

Apr 28, 2026

No incidents reported.

Apr 27, 2026

No incidents reported.

Apr 26, 2026
Internet Service Disruption - Equipment Failure
Resolved - An equipment failure within our internet service provider’s network disrupted connectivity between the Poplarwood office and our Microsoft Azure datacenter from 12:25AM to 3:11AM on Sunday, April 26.

The disruption affected only internal users, and all external users and public‑facing systems continued operating normally.

Thank you.
IT Help Desk
Apr 26, 00:00 EDT
Apr 25, 2026
System Maintenance: Content Manager
Completed - The scheduled maintenance has been completed.
Apr 25, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 10:00 EDT
Scheduled - The Department of Information Technology (DIT) will conduct scheduled maintenance on IBM Content Manager on Saturday, April 25, from 10:00 AM to 11:00 AM.

Thank you.
IT Help Desk
Apr 25, 08:15 EDT
Apr 24, 2026
SEAA Antivirus Application Update
Completed - The scheduled maintenance has been completed.
Apr 24, 19:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 18:00 EDT
Scheduled - SEAA’s antivirus application Cisco Secure Endpoint, which is used to secure Agency data and computers by blocking malicious code such as Trojans, malware, and ransomware, will be updated at 6 PM on Friday, April 24. This update will install new enhancements, resolve known bugs, and enhance security.

If you have questions or experience any issues, please contact the IT Help Desk.

Thank you,
IT Help Desk
Apr 22, 13:01 EDT
SEAA Wireless Network Maintenance
Completed - The scheduled maintenance has been completed.
Apr 24, 08:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 07:00 EDT
Scheduled - Maintenance will take place on Friday, April 24, from 7:00 AM to 8:30 AM for the SEAA wireless network. During this time, the SEAA wireless network will be unavailable.

This maintenance window will be used to configure the wireless network to integrate with SEAA’s network access control (NAC) systems.

If you have any questions or experience issues after the maintenance, please contact the IT Help Desk.

Thank you,
IT Help Desk
Apr 21, 11:50 EDT
Apr 23, 2026

No incidents reported.

Apr 22, 2026

No incidents reported.

Apr 21, 2026

No incidents reported.

Apr 20, 2026

No incidents reported.

Apr 19, 2026

No incidents reported.

Apr 18, 2026
Scheduled System Maintenance
Completed - The scheduled maintenance has been completed.
Apr 18, 13:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 05:00 EDT
Scheduled - The Department of Information Technology (DIT) will perform system maintenance activities on Saturday, April 18, from 5:00AM - 1:00PM that will impact production systems and services (review complete list of affected components and services below).

During this time, important operating system and application patches will be deployed to all servers to resolve known vulnerabilities, install bug fixes, and improve application and system performance.

Contact the IT Help Desk by email ithelp@ncseaa.edu if you have any questions about this scheduled maintenance event.

Thank you,
IT Help Desk
Apr 14, 13:08 EDT
Galahad Systems and Web Services
Completed - The scheduled maintenance has been completed.
Apr 18, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 06:00 EDT
Scheduled - The Department of Information Technology (DIT) will perform system maintenance activities on Saturday, April 18, from 6:00AM - 6:00PM on the Production and Test environments of the Galahad system and hosted web services. This maintenance event includes a full system backup of all data, enabling us to restore the system in the event of a failure and to validate the restoration process through testing. During this time, the Galahad system and several web portals will be unavailable (review complete list of affected components and services below). Our temporary web servers will be in place during this time to display an ‘Unavailable’ message to users.

Contact the IT Help Desk by email ithelp@ncseaa.edu if you have any questions about this scheduled maintenance event.

Thank you,
IT Help Desk
Apr 14, 16:04 EDT
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