Remote Access Issues
Update - We have implemented a fix for the issue impacting remote access on the Primary VPN.

At this time, you can return to using your Primary VPN connection for normal access. Please do not use the Secondary VPN, while we work with our firewall vendor to recreate the issue and continue troubleshooting within the Secondary VPN environment.

Thank you.
IT Help Desk
May 20, 2026 - 15:33 EDT
Identified - We have identified the issue impacting remote users accessing internal resources and are currently working on a permanent resolution. In the meantime, if you experience connectivity or access issues, please use the Secondary VPN as a temporary workaround.

We will continue to provide updates as additional information becomes available.

Thank you.
IT Help Desk
May 20, 2026 - 13:07 EDT
Investigating - We are currently investigating an issue impacting remote users accessing internal resources, including Galahad, the Intranet, and shared network folders/files (such as the S:\ drive).

Our team is actively working to identify the cause and restore full access as quickly as possible. We will provide another update as soon as more information is available.

Thank you.
IT Help Desk
May 20, 2026 - 12:25 EDT

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Internet Services Operational
Primary Internet Services Operational
Secondary Internet Services Operational
Primary VPN Access Operational
Secondary VPN Access Operational
Wired Network Operational
Wireless Network Operational
Core Services Operational
Email Services Operational
Content Manager Operational
Galahad Application Operational
Intranet Operational
File Server and shared folders Operational
Printers/Scanners Operational
IT Service Desk Ticketing System Operational
OCR Scanning Website Operational
File Transfer Portal Operational
PowerFAIDS Operational
MyPortal Operational
GoTo Connect Telephone Service Operational
SAS Application Operational
Building Operations Operational
CFI Telephone System Operational
Office 365 Services Operational
Microsoft Outlook Operational
Microsoft Teams Operational
Microsoft OneDrive Operational
Microsoft Sharepoint Operational
Office 365 Online Operational
Multi-Factor Authentication (MFA) Operational
3rd Party Cloud Applications Operational
Smartsheet Operational
Logikcull eDiscovery Solution Operational
Antivirus Services Operational
DNS Protection Services Operational
Vulnerability Management Services Operational
Atlassian Jira Operational
Atlassian Confluence Operational
InformaCast Emergency Notification System Operational
GoToWebinar Conferencing Operational
DocuSign Operational
Agency Websites Operational
SEAA Main Website Operational
SEAA School Portal Operational
Test Scores Portal Operational
Education Savings Account (ESA) Portal Operational
Collection Agency Inquiry Portal Operational
File Repository Operational
Borrower Portal (My Statement) Operational
SARANC Main Website Operational
SARANC School Portal Operational
SARANC Admin Website Operational
Principal Fellows Program (PFP) Loan Portal Operational
Program Participation Agreement (PPA) Portal Operational
Internal Admin Websites Operational
MyPortal Test Operational
Outside Vendor Portal Admin Site Operational
Outside Vendor Portal Operational
K12 Provider Portal Operational
NCSEAA Provider Search Portal Operational
FAFSA Outreach Portal Operational
Mail Room Printer Queue Operational
Content Manager (CM) Reference Website Operational
SEAA Loan Lookup Operational
CFI Loan Lookup Website Operational
Tableau Website Operational
TIM Website Operational
K12 Website Operational
CFNC Website Operational
MyApps Website Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jun 22, 2026

No incidents reported today.

Jun 21, 2026

No incidents reported.

Jun 20, 2026
Galahad Systems and Web Services
Completed - The scheduled maintenance has been completed.
Jun 20, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 06:00 EDT
Scheduled - The Department of Information Technology (DIT) will perform system maintenance activities on Saturday, June 20, from 6:00AM - 12:00PM on the Production and Test environments of the Galahad system and hosted web services. This maintenance event is a full system save of data that provides us the ability to restore this system and data in the event of a system failure. During this time, the Galahad system and several web portals will be unavailable (review complete list of affected components and services below). Our temporary web servers will be in place during this time to display an ‘Unavailable’ message to users.

Contact the IT Help Desk by email ithelp@ncseaa.edu if you have any questions about this scheduled maintenance event.

Thank you,
IT Help Desk
Jun 8, 14:58 EDT
Jun 19, 2026

No incidents reported.

Jun 18, 2026

No incidents reported.

Jun 17, 2026

No incidents reported.

Jun 16, 2026
Web Portal Maintenance
Completed - The scheduled maintenance has been completed.
Jun 16, 19:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 17:30 EDT
Scheduled - DIT will perform web portal maintenance on Monday, June 8, from 5:30PM - 6:30PM to update certificates that enable encrypted connections between the web server and the internet browser (Edge, Chrome, Firefox, etc.) used by visitors. The current certificates used by these portals will expire in the coming weeks and need to be replaced.

During this time, the web portals (review complete list of affected components and services below) are expected to be available for use, but the possibility does exist that the web portals may be unavailable at times.

Contact the IT Help Desk if you have any questions about this scheduled maintenance event.

Thank you,
IT Help Desk
Jun 16, 14:06 EDT
Jun 15, 2026

No incidents reported.

Jun 14, 2026

No incidents reported.

Jun 13, 2026
Scheduled System Maintenance
Completed - The scheduled maintenance has been completed.
Jun 13, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 14:00 EDT
Scheduled - The Department of Information Technology (DIT) will perform system maintenance activities on Saturday, June 13, from 2:00PM - 8:00PM that will impact production systems and services (review complete list of affected components and services below).

During this time, important operating system and application patches will be deployed to all servers to resolve known vulnerabilities, install bug fixes, and improve application and system performance.

Contact the IT Help Desk by email ithelp@ncseaa.edu if you have any questions about this scheduled maintenance event.

Thank you,
IT Help Desk
Jun 5, 10:33 EDT
Jun 12, 2026

No incidents reported.

Jun 11, 2026

No incidents reported.

Jun 10, 2026
Document Retrieval Issues from Envision to Content Navigator
Resolved - Linked documents from Envision to IBM Content Navigator are functioning normally. If you require further assistance, please contact the IT Help Desk.
Jun 10, 11:56 EDT
Monitoring - Access to linked documents from Envision to Content Navigator appears to have returned to normal. The issue appears to have been the result of a temporary service disruption. We will continue monitoring and provide additional updates if conditions change.

Thank you.
IT Help Desk
Jun 10, 09:07 EDT
Investigating - We are currently investigating an issue affecting access to linked documents from Envision to IBM Content Navigator. Users may experience errors when attempting to view documents within Envision.

Thank you.
IT Help Desk
Jun 10, 08:31 EDT
Jun 9, 2026

No incidents reported.

Jun 8, 2026
Web Portal Maintenance
Completed - The scheduled maintenance has been completed.
Jun 8, 18:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 17:30 EDT
Scheduled - DIT will perform web portal maintenance on Monday, June 8, from 5:30PM - 6:30PM to update certificates that enable encrypted connections between the web server and the internet browser (Edge, Chrome, Firefox, etc.) used by visitors. The current certificates used by these portals will expire in the coming weeks and need to be replaced.

During this time, the web portals (review complete list of affected components and services below) are expected to be available for use, but the possibility does exist that the web portals may be unavailable at times.

Contact the IT Help Desk if you have any questions about this scheduled maintenance event.

Thank you,
IT Help Desk
Jun 8, 10:00 EDT
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